COVID-19

Our very firm 48-Hour Cancellation Policy still applies during this crucial time and and short notice cancellations or changes to any appointments with result in a full charge for services.

If you are uncomfortable with any of the information outlined below, please notify us immediately at westseattle@opalnailstudio.com and we will reschedule your appointment for when we can fully reopen.

By scheduling OR attending an appointment at Opal Nail Studio amidst the COVID-19 global pandemic, you are acknowledging the contagious nature of the novel coronavirus.

You understand that by voluntarily seeking services provided by Opal Nail Studio you are increasing your risk of exposure to COVID-19 and although Opal Nail Studio has put preventative measures in place to reduce possible spread of the virus, Opal Nail Studio can not guarantee that you will not become infected with the Coronavirus. 

Scheduling and attending an appointment at the Studio means you agree to comply with all set procedures to reduce the spread of the virus including, but not limited to: 

• Wearing a cloth face covering for the entire duration of your visit in our STUDIO

• WASHING & sanitizing your hands immediately upon entry of the facility

• Mandatory temperature and symptom screenings at the beginning of every APPOINTMENT

• COMPLETING all intake & liability forms thoroughly and honestly prior to every service

• Maintaining 6 feet of social distance whenever possible 

• We ask that you cancel or reschedule any appointments if you are experiencing any symptoms of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.

• We also ask that you postpone scheduling an appointment at Opal Nail Studio if any of the following applies to you: 

• You’ve traveled out of Washington State in the last 10 days or you have attended a gathering of 25 or more persons.

• You have been exposed to someone with a suspected or confirmed case of COVID-19. 

• You have been diagnosed with SARS COVID-19 and not yet cleared as non-contagious by state or local public health authorities.

• You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19.

At this timE...

• We no longer serve complimentary tea or water and currently do not allow food or beverages of any kind in the Studio. We ask that you finish any coffee, water or snacks prior to the start of your appointment. 

• Opal Nail Studio will not be offering or performing any services to any person(s) under the age of 10.

• We ask our guests to not touch our nail polishes, nail swatches and retail products. Please ask your nail artist for assistance.

• We are appointment only and do not accept walk-ins.

• We ask that you wait outside or in your car until on of our nail artists call, text or sends you notification via Vagaro when we are ready for your Service

  —please have your phone ready and also note our front entry door may be locked to limit access of people entering our Studio. 

• We no longer offer any bookings for large parties (3 or more persons).

• Only The person with the scheduled appointment is allowed in the Studio— no kids, babies, friends or extra people are allowed to accompany you for your service.

• If you arrive at your appointment showing any visible respiratory symptoms of illness (even while wearing a face mask) For example, cough, fever, shortness of breath we have the right to refuse service with NO REFUND. 

  A fever is defined as a temperature of 100.4 or above. 

Opal Nail Studio is following all COVID-19 Health and Safety regulations and guidelines from the CDC And OSHA. Our Studio is properly cleaned, sanitized, and disinfected before the start of every service, in between services and at the closing of each day. We use only hospital grade disinfectants at Opal Nail Studio and we are strictly following all Washington Board of Barbering and Cosmetology and local state health departments procedures. 

We thank you for your support, understanding and patience as we continue to navigate these difficult times. We vow to do our best to protect the Opal team, guests and members of our community.

Our Policies

Please read these carefully

BOOKING & CANCELLATION POLICIES

When booking an appointment at Opal Nail Studio, you will be held financially accountable to all of our salon policies including full payment for services received or not received.

We are a commission-based Studio and value the time of every member on our team. In an effort to make sure they receive a full day’s wages, we have a strict 48-hour cancellation policy. This means ‘no shows’ and short notice cancellations will occur a full charge. By booking appointments with Opal Nail Studio you are also agreeing to this policy — we thank you in advance for understanding and appreciate your support in advancing our mission to provide a living wage for our staff.
Please note that you are entirely responsible for making your scheduled appointment regardless if you have received a reminder call, text or email.

To modify or downgrade, cancel or reschedule your appointment please call (206-937-1777) or email us at (westseattle@opalnailstudio.com) 48 hours before your scheduled appointment to avoid being charged the full amount of your service.

GRATUITY & GIFT CARD POLICIES

We no longer accept cash as payment or gratuity due to health and safety concerns surrounding COVID-19.
Prices do not include gratuity.
Our licensed and professionally trained nail artists kindly request and appreciate at least 20% Credit Card gratuity. Opal Gift Cards may not be used as gratuity.

Opal Nail Studio gift cards do not expire, and there are no fees associated with them. We would like to remind you to treat all Opal Nail Studio gift cards as cash; if your gift card is lost or stolen, it will not and can not be replaced.

Our gift cards cannot be used to secure appointments in place of Credit Card information when creating a Vagaro account. A Credit Card is REQUIRED for all bookings.

REVIEWS & FEEDBACK

We kindly ask all Opal Nail Studio guests to please not leave positive or negative reviews on YELP.
YELP is a company that has a history of taking advantage of small businesses, allows racism within their company and protects racist users and businesses on their platform.
You can leave us a reviews on Google Business or our booking site, Vagaro

If you are unsatisfied with your service, COVID-19 health & safety protocols or just have positive or negative feedback that falls somewhere in between, please feel free to email Opal at: westseattle@opalnailstudio.com
All feedback is important to us and helps us grow and shape our business — we’d love to hear directly from you to resolve any issues.

ZERO TOLERANCE POLICIES

As licensed professionals we follow a strict code of ethics to maintain a safe environment for ourselves and each of our guests. Opal Nail Studio has a zero tolerance policy for hate speech or misconduct of any kind. This means we have the right to refuse service to anyone at any time with NO REFUND.
Misconduct or behavior that violates this policy includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate.
If you begin to make any of our team members or other guests in the Studio feel uncomfortable or unsafe, you may be asked to leave without warning and without a refund. This also includes violating or refusing to follow any of the protocols surrounding COVID-19.